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If You're a Patient
About Your StayItems you may need for your stay or admission, information about meals, mail, flowers and more.Items You May Need for Your Stay
Items You Need for Admission
Personal Items
MealsYour satisfaction is our top priority. Depending on the unit and location, one of two methods of meal service will be offered.At some locations, a host may visit you to obtain your meal choices and deliver your meals between the hours of: Breakfast 7:30-9:30 a.m.At other locations, you may have the ability to call the food service department with your meal request, and a host will deliver your meal within 45 minutes of your call. If your doctor ordered a special diet, we will review your selections to make sure they comply. Between meal snacks are available and may be ordered from your host in accordance with your diet. Your host will give you information about your diet on a Diet Information Card. An automated menu hotline is also available by dialing "DIET" (3438) from your room phone. If you would like more information about your diet, ask your nurse or host to call a Registered Dietitian. Visitors and family are invited to dine with you in your room by purchasing a guest tray, and the host will obtain their meal preferences and deliver the meal to your room. They also may obtain a meal from the hospital cafeteria or coffee cart locations. A Meal Service Hot Line is available for any other questions or requests you may have.
Patient Room ServiceVolunteers are available to respond to your special requests and needs. Services include cafeteria and gift shop purchases, VCR/cassette recorder requests, newspapers, letter writing and reading.Gratuities and TipsThe hospital's employees and volunteers are here to assist you. Gratuities and tips are not permitted.CleanlinessYour room will be cleaned daily and linens changed as your condition warrants. If you have concerns about the cleanliness of your room, please contact your nurse.Mail and FlowersIf you receive mail and flowers, they will be delivered to your room daily. To make sure you receive your mail, please have it addressed with your name, room number and street address of the hospital site where your room is located:
Pacemaker and ICD PatientsIf you have a pacemaker or ICD, please bring your pacemaker/ICD card (provided by the pacemaker/ICD company) with you when you come to the hospital.If you are having a procedure that requires electrocautery (GI Lab or surgery), a magnet will be placed over your pacemaker or ICD during the procedure and removed when it is concluded. Your device settings remain the same. Please contact your cardiologist with any other questions. VisitorsHospital visiting hours are 11 a.m.- 8 p.m. If your visitors find it difficult to come during that time, please tell your nurse. Only two visitors are permitted to visit you at one time.For visiting hours in all Critical Care Units, Behavioral Health and the Center for Mother and Baby Care, please check with your nurse. "Do Not Announce"The Health Insurance and Portability and Accountability Act's Privacy Rule (HIPAA) requires hospitals to protect the privacy and confidentiality of patients and patient information. As part of this protection, we are committed to protecting your patient data, including the fact that you are admitted to Lehigh Valley Hospital, if you elect to have this information remain confidential. This means your presence in the hospital will not be acknowledged, and telephone calls, mail and flowers will be refused.This is an important decision because if visitors are requesting your whereabouts, we will not acknowledge your presence to anyone. If you want only certain family members or friends to know that you are in the facility, you will be responsible for informing them where you are located in the hospital and the contact telephone number. Your decision to be a "Do Not Announce" patient will not affect information given to your treatment providers. Alternatively, if you wish to remain listed in our patient directory, we may provide your name, hospital phone number and location in the hospital if someone asks for you by first and last name. In matters of public record, we are permitted also to release a one-word condition, i.e., fair, stable, etc. During the admission process, you will complete a consent form and receive a copy of the Health Information Privacy Notice that addresses this right. Please let us know your intention. In the event of an emergency and you are unable to make this choice, we will only release information that we determine to be in your best interest. As soon as we are able to communicate with you, you will receive the appropriate paperwork addressing your right to be a "Do Not Announce" patient. TelephoneYou can make local calls by dialing "99" and then the number.Long-distance telephone calls can be placed only as individual calling card calls. Cell phones should not be operated on any patient unit in the hospital. They can be used in the hospital lobbies. SmokingIn accordance with our No-Smoking policy, we ask that everyone refrain from smoking inside the hospital. If you are interested in speaking with a smoking cessation counselor, please ask your doctor or nurse.As of January 1, 2007, all of the Lehigh Valley Hospital campuses will be SMOKE FREE. There will be no smoking permitted inside any buildings, outside the buildings, or in parking lots. This page last updated 2/12/08 04:08 PM
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